Welcome to Savor Home Store’s FAQ page. We’ve compiled answers to common questions about our elegant tableware collections, delivery services, and shopping experience. If you don’t find what you’re looking for, please contact our customer service at [email protected].
Product Questions
What types of products does Savor Home Store specialize in?
We specialize in premium tableware and bar accessories that elevate dining experiences. Our collections include dinnerware, glassware (including champagne glasses), cutlery, barware, cake stands & domes, decanters, and elegant serving pieces like bowls and platters.
Are your products suitable for special occasions?
Absolutely! Our Heritage and Australiana collections are perfect for formal dining, while our Breville line offers contemporary options. The cake stands & domes and champagne glasses are particularly popular for celebrations.
How do I care for fragile items like glassware?
We recommend hand-washing our premium glassware and delicate items to maintain their luster. All products come with care instructions, and many are dishwasher safe for convenience.
Shipping & Delivery
What shipping options do you offer?
We provide two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
- Free Shipping: On orders over $50 via EMS (15-25 business days after processing)
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. We handle all customs documentation for smooth delivery to your country.
How are fragile items packaged?
Items like champagne glasses and cake domes receive special protective wrapping with cushioning materials to ensure they arrive in perfect condition. Each piece is inspected before packaging.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging. Please initiate returns through our customer service team at [email protected].
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Refunds are processed to your original payment method within 5-7 business days after we receive your returned items.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift wrapping?
Currently we don’t offer gift wrapping, but our elegant packaging makes any item presentation-ready. Many of our cake stands and serving pieces come in beautiful boxes perfect for gifting.
Customer Service
How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is Savor Home Store located?
Our headquarters is at 4694 Godfrey Road, New York, US 10007. However, we operate primarily as an online retailer serving customers worldwide.
We hope this FAQ has answered your questions about shopping with Savor Home Store. Every meal deserves beautiful presentation, and we’re honored to help you create memorable dining experiences with our premium tableware collections.